Contact Us

This page exists because a rate-reference site is only as good as its willingness to be checked. If something here looks wrong, unclear, or out of date, we would genuinely rather hear about it than have you quietly stop trusting us. Below you’ll find the best way to reach us depending on what you need, how quickly we typically respond, and what happens after you send a message — laid out in detail so you know exactly what to expect before you write to us, not after.

What to Contact Us About

How to Report a Rate Issue (Fastest Way to Get Help)

Rate reports are the single most valuable kind of message we receive, because they directly protect the accuracy of the page for everyone else. To help us investigate quickly, please include:

1. The karat you’re comparing (24K, 22K, 21K, etc.)
2. The figure you saw on our site, and the figure you’re comparing it to (for example, a local jeweller’s quote)
3. Roughly when you checked, since rates refresh automatically throughout the day
4. Your city, since city-to-city variance of a few hundred rupees per tola is normal and not necessarily an error

With these details, we can quickly tell whether something in our verification process needs fixing, or whether the difference falls within the normal, expected variance described on our homepage.

What Happens After You Send a Message

We personally read every message that comes in. Rate-accuracy reports are prioritised, since they affect what every visitor sees; general feedback and feature requests are reviewed on an ongoing basis as we plan updates to the site.

Before You Contact Us: Quick Answers

The rate on your site doesn’t match my jeweller’s quote — is that an error?

Not necessarily. Our published rate reflects raw metal value only; a jeweller’s quote typically includes making charges (roughly 7–25% depending on design), which are a separate labour cost. See our homepage’s “Making Charges” guide for a full breakdown before assuming it’s a data error.

Why does the rate look different from another gold rate website?

Small differences between reputable sources are normal and usually reflect slightly different update timing or minor premium assumptions, not necessarily an error on either side. If the difference is large (more than roughly 1–2%), please do let us know so we can check.

Can I ask for personal financial or investment advice?

We’re not able to provide personalised financial, investment, tax or legal advice — our Disclaimer explains this in full. For decisions specific to your situation, please consult a licensed financial advisor.

Can I ask a religious question about Zakat on gold?

We can point you to the standard calculation method shown on our homepage, but for a ruling specific to your personal circumstances, we’d encourage you to consult a qualified Islamic scholar, since specific rulings can vary between schools of thought.

For Journalists & Researchers

If you’re citing our data in an article, report, or research piece, we’re glad to help. Please reach out with the context of your work and what specific figures or methodology detail you need — we’re happy to clarify our verification process (described in full on our About Us page) so your citation is accurate.

For Jewellers & Businesses

We occasionally hear from jewellers, dealers, and fintech platforms interested in data access, partnerships, or corrections based on their own market knowledge. We take input from people directly working in the Sarafa market seriously, since it often helps us sanity-check our own process — but any change to our published methodology only happens after independent verification on our side, not simply on request.

Why We Take Every Message Seriously

A rate-reference site is fundamentally a trust product: people use the numbers on this page to decide how much to pay for jewellery, how much Zakat to set aside, or whether a deal they’ve been offered looks fair. That only works if the site is genuinely willing to be corrected. We’d rather receive ten reports that turn out to be normal city-to-city variance than miss the one report that flags a real problem with our data. If you’re ever unsure whether something is “worth” reporting, the answer is almost always yes — send it anyway, and let us make the call on whether it needs fixing.

Our Support Philosophy

We approach every message with three simple commitments. First, we read it — a message isn’t filtered by an automated system before a person sees it. Second, we investigate before we respond, particularly for rate-accuracy reports, rather than giving a generic reply without actually checking. Third, where we’re wrong, we say so plainly and fix it, rather than being defensive about an error. This mirrors the same editorial standards described on our About Us page, because contact and accuracy are really the same commitment viewed from two different angles.

The Correction Process, Step by Step

When you report a rate or content issue, here’s what actually happens on our end:

1. Triage. We check whether the issue is a genuine data or content problem, or falls within normal, expected variance (for example, small city-to-city differences, or making charges being mistaken for a metal-rate error).
2. Verification. For rate issues, we re-check our verification process — the Sarafa benchmark cross-referenced against international spot pricing — for the specific time period you mentioned. For content issues, we review the guide against current, widely-accepted market practice in Pakistan.
3. Correction. If an error is confirmed, we fix it. For material errors — ones that could have affected a reader’s decision — we note the correction, consistent with the editorial standards on our About Us page.
4. Prevention. Where a correction reveals a gap in our process (for example, a source that briefly gave an inconsistent figure), we look at whether the underlying process needs adjusting, not just the single number.

Advertising & Sponsorship Inquiries

If you’re reaching out about advertising on this site, please include your organisation, the nature of your business, and what kind of placement you’re considering. As explained on our About Us page, any advertising is served independently of our editorial content — advertisers do not receive influence over the rates, guides, or calculations we publish, and we’re not able to offer arrangements that would compromise that separation. We’re happy to discuss standard advertising placements that respect this boundary.

What We Can’t Help With

To set expectations clearly, there are some things this contact channel isn’t able to provide, no matter how the request is phrased:

• Personalised investment, tax, or financial planning advice — we’re not a licensed financial advisory service.
• Specific religious rulings for your individual circumstances — for Zakat questions beyond the standard calculation method we publish, please consult a qualified scholar.
• Buying, selling, or brokering gold or silver on your behalf — we’re an information resource, not a dealer or exchange.
• Guaranteed exact price-matching with what a specific jeweller quoted you — see our Disclaimer for why real-world quotes can differ from our published metal-only rate.

Your Privacy When You Contact Us

Any information you send us when getting in touch is used only to respond to your inquiry and, where relevant, to investigate a reported error. We don’t add contact-form or email correspondence to marketing lists without your separate consent. Full detail on how we handle data more broadly is available in our Privacy Policy.

Language

You’re welcome to write to us in English or Urdu — our team can read both, though our published content is in English. Write in whichever language lets you explain the issue most clearly; that matters more to us than the language itself.

How Reader Feedback Has Shaped This Site

Several features on this site exist directly because of reader messages. Early feedback about jewellery quotes seeming “wrong” compared to our published rate is what led us to separate making charges from metal value as clearly as we now do throughout the site. Questions about Zakat calculation frequency prompted the worked example now shown in our Zakat guide. Requests for a faster way to check a specific quantity’s value led to the calculator now featured on our homepage. We mention this not to pad this page, but because it’s genuinely true: this contact channel isn’t a formality — it’s one of the main ways this site actually improves.

International Readers & Overseas Pakistanis

A meaningful share of our readers are overseas Pakistanis checking rates before sending gold home, comparing Pakistan’s market to their country of residence, or simply staying connected to the local market. If you’re writing to us from outside Pakistan — whether with a question about how local rates compare internationally, or feedback on how the site serves an overseas audience — we’re glad to hear from you and factor that perspective into our roadmap.

More Questions, Answered

I run a small jewellery shop — can I use your rate as my daily reference?

Many small shop owners do use pages like ours as a quick daily reference point. That said, for your own pricing, you should still apply your own margins and confirm against your usual Sarafa contacts, since our figure is a general reference rather than a wholesale trading feed.

I think your silver rate is off — how is that verified?

Silver is verified the same way gold is: cross-checked between the Sarafa reference and international spot pricing for silver (XAG). If you believe our silver figure looks wrong, send us the details using the same format described in “How to Report a Rate Issue” above.

Can I quote your rates in my own article or report?

Yes, with attribution to Gold Rate in Pakistan and a link back to the relevant page where possible. See the “For Journalists & Researchers” section above if you need more detail on our methodology for a citation.

Do you respond to every single message?

We read every message. Rate-accuracy reports and content corrections typically receive a direct response once investigated; general feedback and feature requests are logged and considered even where an individual reply isn’t sent for every message, especially during high-volume periods.

Is there a phone number I can call?

Email is currently our primary and most reliable contact channel, ensuring every inquiry is properly logged and reviewed by the right person. We’ll update this page if additional contact channels become available.

A Note on Response Times

This site is maintained by a small, focused team, so while we read every message, response times can vary depending on volume and the type of inquiry. Rate-accuracy reports are treated as the highest priority, since they affect every visitor using the page that day. For non-urgent feedback and suggestions, please allow some time — we’d rather give considered answers than rushed ones.

What Makes a Report Genuinely Useful

Not all feedback is equally actionable, and a little detail goes a long way toward getting your issue resolved quickly. A message that says “your rate is wrong” is hard for us to act on immediately; a message that says “your 21K per-tola figure showed Rs 374,500 at around 3 PM on Tuesday from Lahore, but my jeweller quoted Rs 379,000 including making charges” gives us everything we need to check the right data point against the right time window. The same applies to content feedback — telling us which guide, which specific claim, and why you believe it’s incorrect lets us verify and correct far faster than a general comment. We’re grateful for feedback in any form, but detailed reports genuinely do get resolved faster, simply because there’s less back-and-forth needed to understand the issue.

Where We’re Based

Our team operates from Pakistan and primarily reviews and responds to inquiries during local business hours. If you write to us outside these hours — including from a different time zone as an overseas reader — your message is still received and queued for review; you may simply see a response the next working day rather than immediately. Urgent rate-accuracy reports are still prioritised as soon as our team is online, regardless of when they were submitted.

Other Ways to Reach Us

Email is currently the most reliable way to reach our team and ensures your message is properly logged and reviewed. As the site grows, we plan to add additional contact channels — check back here for updates, or see our roadmap on the About Us page.

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